Restrictions on information provided by service recipients
Autobutler.co.uk has the right at any time to moderate the content of users' reviews and workshops' responses to these. Autobutler has a written "procedure for complaints about others' reviews or suspected illegal content" which contains policy, measures and tools used as well as the rules for Autobutler's internal complaint handling system.
This can be requested at any time via Autobutler's contact person for authorities and workshops.
Autobutler's reporting obligations regarding transparency for providers of intermediary services.
*as per Article 15 of the DSA Regulation
To ensure a safe and trusted online environment, Autobutler continuously monitors all user-generated content on Autobutler sites. Workshops and car owners must show mutual respect in their public communication on autobutler.co.uk. We therefore screen the content. As soon as we become aware of any illegal activity or content, the content in question will be blocked immediately.
If you see comments, ratings or other content that you consider illegal or in violation of the guidelines, you can contact us by email [email protected] or by phone 020 7031 6900.
If you believe that content is in violation of the rules, applicable law or the EU Digital Services Regulation - DSA Regulation, you can contact Autobutler directly.
If a complaint is made about content on autobutler.co.uk, Autobutler will handle the complaint manually and individually.
If Autobutler has deleted content from your account or profile, you can appeal Autobutler's decision by submitting a complaint to Autobutler's contact person for the authorities and for the affiliated workshops.
If you believe that Autobutler has made an incorrect decision about content you have generated, you can also file a complaint with the Danish DSA Supervisory Authority, which oversees compliance with the DSA Regulation by digital intermediary services that have their principal place of business in Denmark.
The DSA supervisory authority
If you suspect illegal content, you can contact Autobutler at any time.
If you disagree with a decision from Autobutler regarding content moderation, you can contact the DSA supervision in Denmark, which supervises Autobutler as the authority in this area: [email protected].
Autobutler's contact person for the authorities and for the affiliated workshops
You can contact Autobutler's contact person; Jan Sturm, Head of Communications, by e-mail: [email protected] or by phone 020 7031 6900
To comply with the
reporting obligation in the
EU Digital Services Regulation
- Article 15
Period:
1 January to 31 December 2023.
Content moderation made during the period
Autobutler did not perform content moderation in 2023.
Use of automated tools for content moderation
No automated tools were used for content moderation in 2023. All moderation and Autobutler processing was done manually.
Number of notices received from authorities and median time taken to notify the authority
Autobutler has not received any notices from authorities in relation to Article 15 of the DSA Regulation in 2023.
Number of notifications of illegal content
No complaints about illegal content were filed in 2023.
Number of complaints received through the internal complaint systems
No complaints about illegal content or complaints about user-generated content were received in 2023.
