Updated: 31.08.2024
In this section, we provide you with information about which personal data we collect about you and for which purposes.
We only collect and process information about you in accordance with the Data Protection Regulation 2016/679 of the European Parliament and of the Council of 27 April 2016 ("Data Protection Regulation") with associated legal acts and national legislation derived therefrom (such as the "Data Protection Act") and the UK Data Protection Act 2018.
Autobutler is the data controller for the personal data we collect about you in several situations, including e.g. to give you access to and to be able to offer you our web-based service aimed at vehicle owners (the "Service"), to fulfil your requests, to optimize the website and to be able to market our and our partners' products and services to you.
Provider of the Service and data controller for the processing of your personal data is:
Autobutler ApS
CVR no.: 32 89 17 99
Artillerivej 86
2300 Copenhagen
Denmark
Tel.: 0207 031 6900
Email: [email protected]
Individuals in the UK may contact Autobutler's UK representative for all requests regarding data protection:
Jan Sturm
[email protected]
Tel: 020 7031 6900
We are not responsible for what personal data you choose to upload to the Service or communicate with workshops and other third parties.
The information you disclose via the Service or otherwise to workshops etc. becomes the data controller responsibility of the workshop.
What information do we collect about you, for what purposes and on what legal basis?
When you visit autobutler.co.uk, we automatically collect information about you and your use of the autobutler.co.uk website. This is e.g. information about the type of browser you use and information about your computer, your IP address, and information about how you use the website, which pages you visit, and which links you click on, your traffic to and from the Service, referral URL address, advertising data, standard weblog information and information collected via cookies, web beacons and similar technologies, etc. The purpose is to optimize the user experience and the function of autobutler.co.uk as well as carry out targeted marketing. This processing of information is necessary so that we can protect our interests in improving autobutler.co.uk and show you relevant offers.
The legal basis for the processing is the Data Protection Regulation, art. 6, subsection 1, letter f (for functionality cookies) and letter a (for other cookies, statistics and marketing). You can read more about our use of cookies in our cookie policy https://www.autobutler.co.uk/pages/cookies.
When you receive service emails
Autobutler uses an external service for sending service e-mails. The service records the e-mail's sending, receiving, opening rate, click-rate, click-to-open rate, conversion rate, spam marking rate, wrong delivery and any reason for a misdelivery as well as which device and operating system the email is opened from. The purpose is to ensure that users receive relevant information about their task at Autobutler. The legal basis for the processing is the data protection regulation art. 6 pieces. 1 letter f, including Autobutler's legitimate interest in ensuring that users receive relevant information about their task at Autobutler. Autobutler deletes the underlying data after 6 months.
When you register for electronic or telephone marketing, we process information about your name (first and last name), telephone number and e-mail address, and we register that you have agreed to receive marketing from us and our business partners. The purpose is to be able to deliver marketing to you.
The legal basis for the processing in electronic marketing is the consent you have given in accordance with Article 6, subsection of the Data Protection Regulation. 1, letter a, and the legal basis for processing by telephonic marketing is the Data Protection Regulation, art. 6, subsection 1, letter f, as we pursue our legitimate interest in conducting telephone marketing within the framework of marketing legislation.
You can withdraw your consent to marketing or object to our processing for this purpose at any time. If you withdraw your consent or object, we will remove you from our "subscribe list" to avoid delivering marketing to you in the future.
When you create a profile on the Service, we ask you to provide a range of basic information, including your name, e-mail, and telephone number. You can choose to associate additional information to your profile about your vehicle, including information about the model, make, usage data and registration number. We must use this information to be able to give you access to the Service and to offer you the benefits and services that are linked to the Service, including to be able to communicate with workshops that will offer car repair etc. to you in accordance with your wish. The legal basis for the processing is the Data Protection Regulation, art. 6, subsection 1, letter b.
Via the Service, you can upload your own material in the form of documents, e.g. inspection reports, invoices, pictures, etc. You yourself are responsible for what material you upload and choose to share with others, including that you do not upload material other than what is relevant to use of the Service.
When you request a quote for a repair of your vehicle, information about your car's registration number and the task you want a quote for is made available to the associated workshops so that they can assess the task and possibly submit an offer. Your contact information will only be passed on to the workshop whose offer you accept. The workshop will then be able to contact you via your provided e-mail and telephone number. The legal basis for the processing is the Data Protection Regulation, art. 6, subsection 1, letter b.
When you write a review for a workshop, we share the review with the workshop. The workshop can see a time indication for the specified rating, your full rating and any comments, information about your car model, make and year, the first name you have entered on your user profile, the first letter of the last name you have entered on your user profile and the unique reference number associated with your assignment.
We publish your assessment and any comments on autobutler.co.uk, in e-mails, on external pages such as the workshops' own pages and online search engines with information about your car model, make and year, the first name you have entered on your user profile, first letter in the surname you have specified on your user profile, as well as a time indication for the specified assessment.
The legal basis for the processing is the Data Protection Regulation, art. 6, subsection 1, letter f, including our legitimate interests in managing and publishing reviews of the workshops with which we collaborate.
When you communicate with us, including via e-mail, SMS, chat or telephone, we collect the information that you choose to give us and the advice or assistance that you want. The purpose is to communicate with you and comply with your requests. The legal basis for the processing is the data protection regulation, art. 6, subsection 1, letter f, including our legitimate interests in contacting you and/or answering your inquiry. When you communicate with us by telephone, telephone conversations may be recorded and stored if you have previously given your consent. The purpose is to document the content of the conversation and agreements made during the telephone conversation. The legal basis for the processing is your consent, cf. The General Data Protection Regulation (GDPR) Article 6, Point A.
When you use the Service on behalf of a workshop, we process information about your name, e-mail, telephone number and information about the workshop you represent. The legal basis for the processing is the Data Protection Regulation, art. 6, subsection 1, letter f, including our legitimate interests in managing our collaboration.
In the event of suspicion or violation of our Terms of Use of the Service, we process information about your current and historical use of the Service as well as the reason for our suspicion and the final reason why we may have chosen to exclude you or the workshop which you represent, from the Service. The legal basis for the processing is the Data Protection Regulation, art. 6, subsection 1, letter f, including our legitimate interests in ensuring that the Service is used in accordance with our Terms.
If you do not provide personal information we ask for, we may be prevented from offering you the service or fulfilling your requests.
Disclosure of your information
We pass on your information to courts, law enforcement, state or public authorities, tax authorities, authorized third parties and affiliated companies, if and to the extent this is required by law, or a requirement so that autobutler.co.uk can:
a) comply with its legal obligations,
b) comply with a valid legal request (such as a subpoena or court order) or to respond to claims made against Autobutler;
c) respond to a valid legal request in connection with a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you or any other of our users or business partners to legal action or regulatory liability
d) enforce and administer our agreements, including our terms
e) protect the rights, property or personal safety of Autobutler, its employees, users or business partners.
If you accept an offer for a repair, we will also pass on information about you to the relevant workshop.
Furthermore, we receive or collect data about you and your vehicle from third parties and add these to our user information. This information can include data from car information pages regarding vehicle specifications, public authorities, and organisations such as the Ministry of Transport and the Driver and Vehicle Licensing Agency (DVLA), any additional contact information and information about you from other sources. The data on your vehicle is used to inform and call you in for any expected, upcoming repairs.
Information may be entrusted to external partners who process the information on our behalf (data processors). We use data processors for e.g. technical operation, maintenance and improvements of the Service, sending newsletters and targeted marketing. These companies are data processors and under our instructions and process data for which we are the data controller. The data processors may not use the information for any purpose other than fulfilling the agreement with us and are subject to the confidentiality of this information. We have entered into written data processing agreements with all data processors, who process personal data on our behalf.
The companies in question have taken the necessary technical and organizational security measures against information being accidentally or illegally destroyed, lost or damaged, as well as against it coming to the knowledge of unauthorized persons, being misused or otherwise processed in breach of The General Data Protection Regulation (GDPR) or in breach of our instructions.
Transfer of personal data to third countries
When we use certain data processors and other business partners, your personal data is transferred to so-called third countries outside the EU/EEA. Unless the specific country is recognized by the European Commission as providing an adequate level of data protection (including companies based in the US, certified under the EU-US. Data Privacy Framework), the transfer is based on the European Commission Standard Contractual Clauses (SCC's).
Currently, the following recipients are covered by the EU-US Data Privacy Framework:
• Google (USA)
• Heroku Inc. (USA)
• Slack Technologies LLC (USA)
• Cloudflare Inc. (USA)
• Sendgrid (USA)
• Rollbar Inc. (USA)
• Amazon Web Services Inc. (USA)
In addition, we transfer personal data to the US based on the European Commission's Standard Contractual Clauses (SCC's).
If you would like further information about our transfer of your personal data to third countries, including information about the specific basis for the transfer, please write an e-mail to [email protected].
Statement on data protection from Google Analytics
Our websites use the web service analysis mechanisms of Google Inc. ("Google Inc., 1600 Amphitheater Parkway, Mountain View, CA 94043, USA"): Google Analytics, Google Double Click and Google Tag Manager. Google Analytics, Google Double Click and Google Tag Manager use cookies to analyze how websites are used. The information collected by cookies is transferred to Google servers in the USA and archived.
If the IP anonymization function is activated while you are visiting our website, your IP user address will be shortened by Google. This applies to EU member states and other states listed in the agreement on the European Economic Area. Only in special cases is a full IP address sent to the Google server in the USA, where it is shortened. In this way, the function for anonymizing IP addresses is active on our website.
At the request of the website operator, Google uses collected information to analyze website traffic and to compile reports on the use of the website and other services connected with website use. The IP address communicated by your browser in Google Analytics is not stored together with other Google data.
We use Google Analytics to analyze the use of our website, to improve it and to present you with products from autobutler.co.uk
Google Ads
In connection with the use of Google Ads tools, your data may be sent to other partners. The purpose of using Google Ads is to promote products from Autobutler through Google Ads on external websites.
If you visit our website via a Google advertisement, Google Ads, a cookie is stored on your computer, but this does not enable full identification of you. Collected information may relate to the display of specific advertisements on websites, in Google's search engine and from Google's partners. If you are a registered Google user, Google can connect your visit to our website to your account. If you are not a registered Google user or you are not logged in, Google may also store your IP address.
Google Campaign Manager, Display & Video 360, Studio, Search Ads 360
We use web service analysis mechanisms from the Google Marketing Platform. Google uses a cookie ID to record which ads are displayed in which browser, which can help prevent them from being displayed more than once. In addition, Google may use cookie IDs to record conversions related to ad requests. Cookies do not contain any personal data, such as e-mail addresses, surnames or home addresses. This tool allows your browser to connect to the Google server automatically.
The purpose is to present you with products from those of our brands that best match your interests.
For more on Google Marketing Platform, go to https://marketingplatform.google.com/about/.
Use of social media pages
When you visit our pages on social media, including on Facebook, LinkedIn and YouTube, we process information about your name as well as information about the comments and/or posts that you may add via our pages. We are joint data controller with the social media providers for the processing of personal data in connection with your visit to our pages on the social media. You can therefore exercise your rights under the GDPR vis-à-vis both us and the providers of the social media. You can read more about the joint data responsibility here:
Your rights
To create transparency around the processing of your information, we, as the data controller, must inform you of your rights.
Right of access
You are entitled at any time to demand insight into your personal data, including which categories of information we have registered about you, what purpose the processing serves, categories of recipients of information, etc. You have the right to receive a copy of the personal data we process about you and can export an overview by logging into your profile https://www.autobutler.co.uk/login and receiving this as a zip file. If you have other questions or want more insight, you must send a written request to [email protected]. You may be asked to document your identity.
Right to rectification
You have the right to have incorrect personal data about yourself corrected by us. If you become aware that there are errors in the information we have registered about you, you are encouraged to contact us in writing so that the information can be corrected. If you have further questions about GDPR, please write an e-mail to [email protected].
Right to be deleted
In certain cases, you have the right to have all or some of your personal data deleted by us, e.g. if you revoke a consent and we have no other legal basis to continue the processing. To the extent that continued processing of your information is necessary, e.g. for us to comply with our legal obligations, or for legal claims to be established, asserted or defended, we are not obliged to delete your personal data.
Right to limit processing to storage
In certain cases, you have the right to have the processing of your personal data limited to storage only, e.g. if you believe that the information we process about you is incorrect.
Right to object
At any time, you have the right to object to our processing of your personal data for the purpose of direct marketing, including the profiling made to be able to target our direct marketing.
You also have the right at any time, for reasons relating to your personal situation, to object to the processing of your personal data by us based on our legitimate interests.
Right to revoke consent
You have the right at any time to revoke a consent you have given us for a given processing of personal data.
Right to data portability
You have the right to obtain and reuse certain personal data for your own purposes in different companies (which are separate data controllers). This only applies to the personal data you have handed over to us, which we process with your consent or with a view to fulfilling the contract. If you wish to receive your data, we will transfer to you a copy of your data in a structured, commonly used and machine-readable format, or (if technically possible) directly to another data controller.
Right to complain
You have the right to lodge a complaint with the Danish Data Protection Authority at any time about our processing of your personal data. A complaint can, among other things, be submitted by e-mail: [email protected].
For individuals based in the UK, you have the right to complain to the UK Information Commissioner's Office (ICO) about our processing of your personal data. For more information on how to make a complaint, you can visit the ICO's website: https://ico.org.uk/make-a-complaint/.
If you wish to make use of one or more of your rights, please contact us at [email protected]. However, we do reserve the right to deny requests that are unfounded or excessive, especially if they are repeated, and we can also condition the reply with a fair fee.
Deleting data
Data collected about your use of autobutler.co.uk is deleted according to the guidelines for the specific cookie that registered your information. Read more in our Cookie policy: https://www.autobutler.co.uk/pages/cookies.
Information that you are registered for marketing is deleted when your consent is withdrawn. If you withdraw your consent to marketing or object, we will remove you from our "subscribe list"
Information in your profile will be automatically deleted when you delete your profile. If you have had a transaction via the Service (i.e. completed a service or repair via an Autobutler mediated offer), we will delete your information 5 years after your last transaction.
If you have not had a transaction via the Service, we will delete your information 3 years after your last log-in, changes in your profile or use of the service.
If you represent a workshop, we store your information for up to 5 years from the date on which the collaboration has ended.
Information that you have been banned from the Service is stored in accordance with our general deletion guidelines.
Information that is processed in connection with general enquiries, are stored for up to 2 years after the last enquiry.
Deleting your profile
You can choose to delete your profile and/or the information and material you have uploaded to the Service at any time. However, when deleting your profile, you must be aware that posts in forums and messages sent to others will continue to be available to recipients, and these posts and messages will not be deleted. If your profile is inactive for more than 6 months or in case of violations of our Terms, we reserve the right to delete or deactivate your profile and the information and material you have uploaded in whole or in part.
We also reserve the right to - without notice - cease to offer the Service and thus delete your profile in such a case.
Deleting your personal data
You have the right to be forgotten and all personal information held by Autobutler deleted. If you wish to exercise this right, please log on your profile and go to "My profile" and chose "Close my account".
If you have further questions about GDPR, please write an e-mail to [email protected].
Modification of this Privacy Policy
We may modify this Privacy Policy periodically to reflect changes in our practices. The date of the most recent Privacy Policy is located at the top of the Privacy Policy. We recommend you to regularly consult the Privacy Policy to be informed of how we protect your personal data.
